Housing New Mexico Privacy Policy
Housing New Mexico
7425 Jefferson Street NE, Albuquerque, NM 87109
Tel.: 505-843-6880
Toll Free: 800-444-6880
housingnm.org
Housing New Mexico Privacy Policy
Effective Date: March 2, 2026
This notice is provided in accordance with federal regulations. There is no action required on your part. The notice is for informational purposes only.
Your Privacy
At Housing New Mexico, protecting the privacy and security of your personal information is important to us. We are required to keep all of your information personal and private. This notice describes the privacy policy and practices followed by Housing New Mexico.
Safeguarding Customer Information
Housing New Mexico will restrict access to nonpublic personal information about you to employees who need it to perform their job responsibilities. Even if you are no longer our customer, we will continue to treat your nonpublic personal information in the same way as if you were still a customer. In addition, we maintain physical, electronic, and procedural safeguards that comply with federal and state regulations for maintaining the confidentiality of your information.
Any agreements entered by Housing New Mexico with nonaffiliated third parties who provide services or to make products or services available contain specific conditions requiring companies to safeguard this information. Third party providers are strictly prohibited from using consumer information for any other purpose.
Collection of Information
Housing New Mexico will only obtain information needed to process your loan application and to service your mortgage loan. The following includes a list of the usual kinds of nonpublic financial information we obtain and from what sources that information is obtained:
- From you, on forms (such as a loan application), via the Internet (when Internet access becomes available), by telephone or otherwise. Examples of this type of information include your name, address, social security number, credit history, employment information and other financial information.
- From transactions with us, for example, payment history, account balances, and other transaction records.
- From third parties to verify information you have provided to us.
Sharing of Information
Housing New Mexico does not disclose, or reserve the right to disclose, nonpublic financial information about its current or previous customers except as permitted by law.
Housing New Mexico does not sell any nonpublic personal information for its current or previous customers with nonaffiliated third-party marketers offering their products and services. While we may offer financial products and services of our third-party providers, Housing New Mexico controls all information used to make such offers.
Explicit SMS Non-Sharing of Information
Housing New Mexico is committed to upholding the highest standards of privacy for all personal information collected through our text messaging services. We do not sell, rent, distribute, or trade your personal data to third parties without your explicit consent unless legally required to do so. Any information shared with third parties is exclusively for the purpose of delivering our services to you. We assure you that your data will never be shared with third parties for marketing purposes.
Opt-Out Instructions
If you no longer wish to receive text messages from us, you can opt out at any time by replying with the word 'STOP' or 'UNSUBSCRIBE' to the number from which you received the message. Upon receiving your request, we will promptly remove you from our messaging list, and you will no longer receive further text communications from us.
Thank you for allowing us to continue servicing your mortgage loan. We value your business and are committed to protecting your privacy.
SMS Texting Privacy Policy
Effective Date: June 03, 2025
1. DATA SECURITY and INFORMATION HANDLING
Housing New Mexico is committed to protecting the security of your personal information. We implement industry-standard security measures to safeguard your data against unauthorized access, use, or disclosure. However, it is also your responsibility to protect the confidentiality of your account information and any passwords associated with your use of our services.
You agree to notify Housing New Mexico immediately of any unauthorized use of your account or any other security breach. Housing New Mexico will not be liable for any loss or damage arising from your failure to protect your account or personal information adequately. By using our services, you acknowledge and accept that no data transmission over the Internet or mobile networks can be guaranteed to be 100% secure, and therefore, you use our services at your own risk.
2. PRIVACY POLICY
Housing New Mexico collects personal information from you when you interact with our services, including when you sign up, make purchases, or communicate with us via text messages. The types of information we collect may include your name, contact details, payment information, and any other information you voluntarily provide.
We use this information to provide, maintain, and improve our services, process transactions, communicate with you, and comply with legal obligations. Your information may be shared with trusted third-party service providers solely for the purpose of operating our business and fulfilling our commitments to you. We do not sell, rent, or share your personal data with third parties for marketing purposes.
You have the right to access, correct, or delete your personal information at any time, and we are committed to handling your data in a secure and transparent manner.
3. DATA PROTECTION
Housing New Mexico takes the security of your personal information very seriously. We employ industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, disclosure, or destruction. We continuously monitor our systems to ensure your information is safe and secure, and we are committed to maintaining the highest levels of data protection to safeguard your privacy.
4. EXPLICIT NON-SHARING OF INFORMATION
Housing New Mexico is committed to upholding the highest standards of privacy for all personal information collected through our text messaging services. We do not sell, rent, distribute, or trade your personal data to third parties without your explicit consent unless legally required to do so. Any information shared with third parties is exclusively for the purpose of delivering our services to you. We assure you that your data will never be shared with third parties for marketing purposes.
5. OPT-OUT INSTRUCTIONS
If you no longer wish to receive text messages from us, you can opt out at any time by replying with the word 'STOP' or 'UNSUBSCRIBE' to the number from which you received the message. Upon receiving your request, we will promptly remove you from our messaging list, and you will no longer receive further text communications from us.
6. CHANGES TO THE PRIVACY POLICY
Housing New Mexico may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will notify you by updating the "Last Updated" date at the top of this policy. In the event of significant changes, we will provide a more prominent notice, such as sending an email notification or displaying a notice on our website.
By continuing to use our services after these changes, you agree to the revised Privacy Policy. We encourage you to periodically review this policy for the latest information on our privacy practices.
8. CONTACT INFORMATION
For any privacy inquiries, please contact us atHousing New Mexico or call us at Housing New Mexico.
SMS TEXTING TERMS AND CONDITIONS
Effective Date: June 02, 2025
By signing up for text messages, you agree to receive informational messages (appointment reminders, account notifications, etc.) from Housing New Mexico at the number provided. Message frequency varies. Msg & data rates may apply. If you require assistance, reply HELP, or you can call 505-843-6880 to reach our office. You can opt-out at any time by replying STOP.
