Mar 16, 2020 2020-07
MFA operating at full capacity; business flow uninterrupted
While we continue to monitor and assess the potential threat posed by COVID-19, please be assured that MFA’s homeownership programs and services continue to operate normally and without curtailment. Precautionary measures have been implemented to ensure that we have -- and will continue to have-- sufficient operational capacity to fulfill our mission.
Lenders can and should continue to reserve loans and upload compliance files as needed.
MFA has had a robust telecommuting policy in place for several months, which allows many employees to work from home using secure technology protocols. This program has been working well and is currently being expanded to include more staff members.
Be advised that, due to exceptionally heavy volume, our current compliance review times are between four and five days.
Thank you for participating in MFA’s programs. We appreciate your flexibility as we respond to the current situation in a way that ensures the safety of our employees and our customers.
Should you have any questions, please do not hesitate to contact an MFA homeownership representative.